Effective: August 6, 2026
PestPic is operated by A&K Systems (“we”, “us”). This policy explains what information the PestPic mobile app collects, why we collect it, and what you can do about it.
PestPic is currently a beta release. Features and data practices may change while we test, and we will update this policy when they do.
If you have any question about this policy, email Thepestpic@gmail.com.
Information you give us
| What | When | Required? |
|---|---|---|
| Google account name, email address, and account ID | When you sign in with Google | Required to use the app |
| Name and email address associated with your Apple ID | When you sign in with Apple. Apple may provide a private relay address instead of your real email; your name is shared only on the first authorization. | Required to use the app |
| Photo of an insect | When you take or select a photo | Required for a diagnosis |
| Approximate location (neighborhood level) | Only if you grant the location permission | Optional |
| Phone number, address, and note | Only when you contact a pest control provider | Optional |
| Ratings and feedback you submit | When you tap a rating or send feedback | Optional |
We ask only for approximate location, never precise location.
Information collected automatically
| What | Why we collect it |
|---|---|
| Diagnosis history (date, result) | So you can see your past diagnoses |
| Which actions you take in the app — retaking a photo, starting a call, sending a request to a provider | To see where people get stuck |
| Device model, operating system version, app version | To diagnose problems and crashes |
| Crash reports, including the error and the screens you visited beforehand | To find and fix crashes |
| FCM device token (a device identifier assigned by Firebase Cloud Messaging) | To send push notifications to this device when you receive a new chat message |
Crash reports are written to your device when the app stops unexpectedly and sent the next time you open it. They record which screens you opened, which buttons you tapped, and which network requests failed. They do not include your photos, your location, or anything you typed.
We do not use advertising identifiers or advertising SDKs. We use the Firebase Cloud Messaging (FCM) SDK to deliver push notifications; this involves collecting the FCM device token associated with your device.
We do not sell your personal information, and we do not use it for advertising.
Pest control providers. When you choose to contact a provider, the app opens your own email app or dialer with a draft addressed to that provider. You send it yourself, and you can see and edit everything before you do. That draft contains the diagnosis result, the phone number and address you entered, and your note — and, when you submitted a photo for that diagnosis, a secure link so the provider can view it to assess the pest and respond to your inquiry. Photos are shared only with the specific provider you choose to contact, not with any other third party: the link works only for that provider, and it stops working automatically after 14 days or sooner if you ask us to disable it. We remove location data embedded in a photo before creating its link. We do not send anything to a provider on your behalf, and we share nothing — including the photo — with any provider unless you choose to contact one.
Service providers that process data for us. Our servers send your photo to third parties in order to produce a result:
| Who | What they receive | What they do with it |
|---|---|---|
| Kindwise s.r.o. (insect.id), Czech Republic | The insect photo | Identifies the species |
| Our AI model provider | The identification result and species information | Writes the explanation and response guidance |
These companies process the data on our instructions in order to provide the service. We do not give them your name, email address, phone number, or home address.
Legal requests. We may disclose information if we are required to by law or valid legal process.
Apart from the above, we do not share your personal information with anyone.
Our servers are located in the United States. As described in section 3, insect photos are sent to Kindwise s.r.o. in the Czech Republic for species identification, which means your photo is processed outside the United States. By using the app, you understand that your photo is transferred and processed in this way.
| What | How long |
|---|---|
| Account information, photos, diagnosis history | Until 30 days after you request deletion of your account |
| Approximate location | Used to sort the provider list and then discarded; not stored with your account |
| Crash reports | Up to 7 days on your device before upload; retained on our servers while we investigate |
| FCM device token | Removed from our servers when you sign out or when your account is deleted |
When you request deletion of your account, you are signed out right away and the account can no longer be used, and we erase the information above 30 days after your request. During those 30 days, signing in again with the same Google or Apple account you signed up with cancels the request and restores your account and its data exactly as it was. There is no separate recovery step — signing in is all it takes. After 30 days it cannot be restored.
Anything you already sent to a pest control provider from your own email account is outside our control, and deleting your PestPic account does not remove it. Contact that provider directly.
Settings > Delete account in the app. You are
signed out as soon as you request it, and the data is erased 30 days later. Signing in again with
the same account within those 30 days cancels the request and restores the account (see section 5).Depending on where you live, you may have additional rights under your state’s privacy law, such as the right to know what personal information we hold and the right to have it deleted. We honor these requests for everyone, regardless of where you live. Use the same contact address above.
We do not sell or share personal information for targeted advertising, so there is nothing to opt out of.
PestPic is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, email Thepestpic@gmail.com and we will delete it.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we change this policy, we will post the new version in the app and update the effective date at the top. If a change materially affects how we handle your information, we will give notice in the app before it takes effect.
Questions, requests, and complaints: Thepestpic@gmail.com